Q1
What are your main product lines?
Our primary products include Aluminium Doors & Windows, Aluminium Louvres, Aluminium Handrails, Sensor Doors, and Spring Doors. All products feature customized sizes, designs, and color options.
Q2
What key advantages and standard certifications do your products offer?
Our products comply with Australian and USA standards (including AS2047 standard for window systems and AS2208 for glass). We offer luxury commercial systems with high-quality hardware, backed by over 15 years of expert manufacturing experience.
Q3
What is your typical delivery lead time and order MOQ?
Delivery time is generally 38 to 45 days after deposit receiving and shop drawing confirmation. Standard MOQ per order is USD 30K; orders under USD 30K incur an additional color adjustment and packaging fee of USD 800.
Q4
Do windows come with glass pre-installed or glazed on-site?
Windows arrive completely assembled with glass, frame, sash, and hardware pre-installed, enabling direct installation into your wall opening upon arrival.
Q5
What are your payment terms and frame finish standards?
Standard payment terms require a 30%-40% deposit, with the remaining balance paid before shipment post-inspection. Standard powder coating frame colors include Frost Black and Silver Grey.
Q6
What warranty coverage is provided for your window and door products?
We provide a 10-year quality warranty covering frame color unfading, non-peeling, and proper hardware functionality. German hardware carries a 10-year warranty. Replacement parts for quality issues are dispatched immediately via international courier.