QHow should I provide artwork or design files for custom orders?
Please provide your design or logo in standard vector formats such as AI, PDF, or high-resolution graphics for design evaluation and production setup.
QWhat details are required to receive an accurate quote?
Please specify quantity, dimensions, frame color, glass specifications, packaging, and material requirements. Design sketches can also be prepared based on your submitted artwork.
QWhat is the policy for samples and lead times?
Existing samples can be provided free of charge with express shipping covered by the buyer. Custom sample production generally takes between 5 to 7 days.
QWhat standard payment terms are accepted?
Orders under US$1,000 require 100% upfront payment. Larger orders require a 30% deposit with the remaining 70% paid prior to shipment post-inspection via Wire Transfer (T/T), L/C, or Western Union.
QWhy choose our window and door systems?
We offer 24-hour design support, eco-friendly EN71/SGS-certified safety materials, highly experienced production staff, and professional customization capabilities.
QDo these sliding window systems meet international standards?
Yes, our systems undergo rigorous testing and meet international architectural standards including AS2047 and CSA for durability and hurricane resistance.
ShieldCraft Doors
